Today contact centers are putting greater stress on providing the right kind of services to their customers, while observing customer wishes and a broader insight into customer demands. Contact centers are putting in methods and means to help their customers more proactively through newer contact center technology as these centers try to reach beyond the [...]

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Customers demand it and companies say they have it, but do you really understand? What is it? It is customer support service. Is a general topic of discussion in business circles for several years now and this is an issue that is gaining more attention, as companies compete globally to get more and more customers [...]

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I want to share some things about this topic, which I have collected during my home business marketer times. 1.The Trust Is Based On The Truth. The engine of this business is a constant communication flow. I would say, that a golden rule with the communication is: Truth Well Told! The marketing of your work [...]

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The importance of your clients to you and your business is something that can’t be stressed enough. The survival of your business is greatly dependent on your clients’ support, thus, it is only natural to give them something in return as a sign of your appreciation. By providing your customers corporate gifts such as promotional [...]

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Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I noticed a sign beside the cash register that said, ” Let’s Talk.” Considering it an invitation I said in a friendly, cheery voice, ” OK let’s talk.” and proceeded to say ” How are you [...]

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Four years ago my husband received his first paycheck from his new job so we decided to celebrate. We went out to our favorite sushi restaurant for dinner. The excitement and pleasure we normally experienced was soon shattered by disappointment and a little rage.   The wonderful service we received was replaced by [...]

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Most employees, business owners and managers are so close to the problems that they frequently miss what’s right in front of their eyes. As a customer service consultant and trainer I frequently get to come in to help pick up the pieces and get to see the causes behind the scenes. What I see the [...]

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Tom Peters is mostly associated with managing during bad economic times.  On his site (TomPeters.com) he recently wrote: “Instant, mindless cutting of R&D or training or salesforce travel in the face of a downturn is often counterproductive–or, rather, downright stupid.  Tough times are in fact golden opportunities to get the drop, and the long term [...]

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“For many small- to medium-sized businesses, the key differentiator between their enterprises and those of large companies is their ability to deliver exceptional customer service,” says Michael Emaus, CEO of eEnterprise (www.eEnterprise.com), a division of NetSuite global reseller Skyytek Worldwide. “Yet as those businesses grow, they often find it difficult to maintain the internal communication [...]

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Have you read the articles in the papers about the status of our economy? I am not sure that we are really in a recession or even in a depression, as some pessimists seem to indicate. May that be decided by the historians in a few years when all the data is available and analyzed. [...]

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