Thousands are using a social media setup service for their businesses in order to have a presence on Facebook and Twitter. Having a Twitter & Facebook Page for your business will establish branding, increase traffic, and interact with customers- present, past, and future. The massive growth found in Twitter and Facebook usage has made it [...]

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Customers demand it and companies say they have it, but do you really understand? What is it? It is customer support service. Is a general topic of discussion in business circles for several years now and this is an issue that is gaining more attention, as companies compete globally to get more and more customers [...]

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However, care must be exercised at all times to follow Google Adsense Terms of Service. Keep adding more original, appropriate content to your site, increase your targeted traffic, and watch your Adsense revenue explode. Blogs are scandalously hard to provide accommodation Google adsense ads for since they contain so much satisfied to draw the user’s [...]

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Let the best expertise guide you – be it insurance or in any other field. Hold the hand of the best insurance broker to get through the tricky lanes of insurance. Insurance brokers are basically independent insurance professionals who engage in dealing with several types of insurance policies and companies at a time. When the [...]

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Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I noticed a sign beside the cash register that said, ” Let’s Talk.” Considering it an invitation I said in a friendly, cheery voice, ” OK let’s talk.” and proceeded to say ” How are you [...]

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Four years ago my husband received his first paycheck from his new job so we decided to celebrate. We went out to our favorite sushi restaurant for dinner. The excitement and pleasure we normally experienced was soon shattered by disappointment and a little rage.   The wonderful service we received was replaced by [...]

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Most employees, business owners and managers are so close to the problems that they frequently miss what’s right in front of their eyes. As a customer service consultant and trainer I frequently get to come in to help pick up the pieces and get to see the causes behind the scenes. What I see the [...]

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Tom Peters is mostly associated with managing during bad economic times.  On his site (TomPeters.com) he recently wrote: “Instant, mindless cutting of R&D or training or salesforce travel in the face of a downturn is often counterproductive–or, rather, downright stupid.  Tough times are in fact golden opportunities to get the drop, and the long term [...]

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“For many small- to medium-sized businesses, the key differentiator between their enterprises and those of large companies is their ability to deliver exceptional customer service,” says Michael Emaus, CEO of eEnterprise (www.eEnterprise.com), a division of NetSuite global reseller Skyytek Worldwide. “Yet as those businesses grow, they often find it difficult to maintain the internal communication [...]

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Have you read the articles in the papers about the status of our economy? I am not sure that we are really in a recession or even in a depression, as some pessimists seem to indicate. May that be decided by the historians in a few years when all the data is available and analyzed. [...]

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